IBM Planning Analytics On Cloud
Planned Maintenance In Progress

Updated a few seconds ago

Status for the shared infrastructure of Planning Analytics cloud service. Clients monitor their TM1 databases in Planning Analytics Workspace Administration. Planning Analytics on Demand is hosted in Frankfurt

Description

Dear IBM Planning Analytics Customers, We are announcing the deprecation of our Dedicated Secure Gateway services in Amsterdam and Washington by **September 30th, 2023** Over the next few months, we will be transitioning customers still using the dedicated Secure Gateway instances globally, to our IBM Cloud Public Secure Gateway service. This is required to continue to provide you secure data transfer between your local site on your cloud-based Planning Analytics service. **Duration**: The process will take approximately 2 hours to complete. **Impact**: Secure Gateway connections configured to use the Dedicated Secure Gateway service will be interrupted, and Planning Analytics Administration will be briefly unavailable when we restart the related service. Customers based out of Singapore or Sydney are unaffected. Please see 'first steps' below to identify if you are still using the Dedicated Secure Gateway service. **To initiate the process we will be engaging Subscription Administrators via IBM Support to aid us in this transition** and ensure a seamless migration to the public service. If you have active Dedicated Secure Gateway connections some action(s) will be required to enable new endpoints for your service. This is detailed in the sections below (First Steps, Before and Following the Migration: Customer actions). We will be migrating customers to the public service that best serves their region and Planning Analytics on Cloud environment location: - US-East (Washington) - US-South (Dallas/San Jose) - Europe (Frankfurt/Amsterdam) ===First Steps=== **You may identify if you are using the Dedicated Secure Gateway service and determine which region impacts you by visiting the Secure Gateway tab in Planning Analytics Administration.** Edit active connection Data Source properties to note affected 'Cloud host' addresses and match to the following list of endpoints that will be deprecated: **Affected Dedicated Secure Gateway Endpoints** North American Customers - (WDC ) sg-wdc-01.integration.ibmcloud.com (50.22.254.131) - (WDC) sg-wdc-02.integration.ibmcloud.com (50.22.254.135) - (WDC) sgmanagertm1.integration.ibmcloud.com (158.85.15.77, 198.11.253.116) European Customers - (AMS ) tm1-eu-sg-01.integration.ibmcloud.com (169.50.176.77) - (AMS) tm1-eu-sg-02.integration.ibmcloud.com (169.50.176.78) - (AMS) sgmanagertm1ams.integration.ibmcloud.com (169.51.45.77, 169.51.45.90) ===Before the Migration (Customer Action)=== 1) In preparation, customers will be required to update their local network and firewall rules according to their closest region in advance to facilitate the migration. Customers should only make changes to accommodate the region they will be moved to. If you’re not sure, our Site Reliability Engineering (SRE) team will advise you when we initiate the process via IBM Support case. a) Open Ports 443 Outbound to the following hosts for your region: US-East (Washington) - sgmanager.us-east.securegateway.cloud.ibm.com (52.116.108.23, 169.55.76.119) US-South (Dallas) - sgmanager.us-south.securegateway.cloud.ibm.com (169.53.46.119, 169.54.215.104) Europe (Frankfurt) - sgmanager.eu-de.securegateway.cloud.ibm.com (158.177.100.228, 169.50.45.166) b) Open Ports 9000 Outbound to the following hosts for your region: US-East - cap-us-east-prd-sg-bm-01.securegateway.appdomain.cloud (169.47.15.238) - cap-us-east-prd-sg-bm-02.securegateway.appdomain.cloud (169.47.15.254) - cap-us-east-prd-sg-bm-03.securegateway.appdomain.cloud (169.47.15.253) - cap-us-east-prd-sg-bm-04.securegateway.appdomain.cloud (169.47.15.249) - cap-us-east-prd-sg-bm-05.securegateway.appdomain.cloud (169.47.15.239) US-South - cap-sg-prd-1.securegateway.appdomain.cloud (169.55.54.176) - cap-sg-prd-2.securegateway.appdomain.cloud (169.55.54.188) - cap-sg-prd-3.securegateway.appdomain.cloud (169.54.229.7) - cap-sg-prd-4.securegateway.appdomain.cloud (169.54.229.5) - cap-sg-prd-5.securegateway.appdomain.cloud (169.55.54.178) Europe - cap-eu-de-prd-sg-bm-01.securegateway.appdomain.cloud (159.122.71.68) - cap-eu-de-prd-sg-bm-02.securegateway.appdomain.cloud (159.122.71.73) - cap-eu-de-prd-sg-bm-03.securegateway.appdomain.cloud (159.122.71.74) - cap-eu-de-prd-sg-bm-04.securegateway.appdomain.cloud (159.122.71.75) - cap-eu-de-prd-sg-bm-05.securegateway.appdomain.cloud (159.122.71.77) 2) Ensure none of your Secure Gateway instances are invalid or will expire prior to the agreed upon migration date. We are unable to migrate expired instances as well as instances with zero working data source connection established. For instructions on how to renew the Secure Gateway Token, please see: https://www.ibm.com/support/pages/planning-analytics-cloud-how-renew-secure-gateway-sg-security-token 3) Test existing connections to ensure they are in working order prior to the migration. **Delete data sources and gateway instances that are no longer used (clean-up).** 4) Customers who are not presently using Dedicated Secure Gateway connections, but are still configured to use the Dedicated Secure Gateway service will be <u>automatically migrated</u> during the March Maintenance window. Invalid or expired connections will not be migrated and all future connections you create will be made using our Public Secure Gateway service. ===Following the Migration (Customer Action)=== 1) After IBM performs the migration, update your Secure Gateway Client Gateway_ID and SECTOKEN fields as they appear in the Secure Gateway section of Planning Analytics Administration. Customer security tokens will be regenerated by IBM and expire 90 days from your migration date. 2) Once the Migration is complete you may remove the following IP ranges from your local firewall rules: - sg-wdc-01.integration.ibmcloud.com (50.22.254.131) - sg-wdc-02.integration.ibmcloud.com (50.22.254.135) - sgmanagertm1.integration.ibmcloud.com (158.85.15.77, 198.11.253.116) - tm1-eu-sg-01.integration.ibmcloud.com (169.50.176.77) - tm1-eu-sg-02.integration.ibmcloud.com (169.50.176.78) - sgmanagertm1ams.integration.ibmcloud.com (169.51.45.77, 169.51.45.90) 3) Test your connection. If you experience problems please log an IBM Support case for assistance.

Components

Planning Analytics - Dedicated Secure Gateway

Locations

USA - sgmanagertm1.integration.ibmcloud.com, EUROPE - sgmanagertm1ams.integration.ibmcloud.com

Schedule

March 6, 2023 00:00 - September 30, 2023 00:00 UTC



March 6, 2023 00:00 UTC
[Update] Scheduled maintenance is starting.

Datacenter

Operational

Authentication: IBMid

Operational

Planning Analytics Workspace

Operational

Planning Analytics Administration - Self Service

Operational

Planning Analytics - Multi-tenant SFTP Service

Operational

Planning Analytics Email Service

Operational

Planning Analytics - IBM Cloud Secure Gateway

Operational

Planning Analytics - Dedicated Secure Gateway

Operational

Planning Analytics On Demand - Database Service

Operational

Scheduled Maintenance

Schedule

March 22, 2023 22:00 - March 23, 2023 03:00 UTC

Components

Planning Analytics - IBM Cloud Secure Gateway

Locations

US-EAST - sgmanager.us-east.securegateway.cloud.ibm.com / sgmanager.us-east.bluemix.net

Description

IMPACT: US East - sgmanager.us-east.securegateway.cloud.ibm.com / sgmanager.us-east.bluemix.net -or- cap-us-east-prd-sg-bm-*.securegateway.appdomain.cloud This email is to provide you important notice of Secure Gateway maintenance being planned by the IBM Cloud Secure Gateway team. The event impacts active Secure Gateway connections for approximately 15 minutes during the outage window(s) and requires you to perform actions described below. During this maintenance window, IBM Cloud Specialists will perform network maintenance to improve security and stability of the service. Action(s) Required: - Determine which event impacts you by visiting the Secure Gateway tab in Planning Analytics Administration. Edit active connection Data Source properties to note affected 'Cloud host' addresses. Match to the schedule above to confirm when your Secure Gateway connection will be unavailable. - Secure gateway connections will restart automatically following maintenance provided

Schedule

March 23, 2023 01:00 - 04:00 UTC

Components

Planning Analytics Workspace

Locations

USA - Washington, D.C., USA - San Jose, California, Canada - Montreal, Europe - Amsterdam, Europe - Frankfurt

Description

Dear IBM Planning Analytics customers, IBM will begin deployment of Planning Analytics Workspace SC85 overnight on March 22nd 2023, beginning with Asia-Pacific and Singapore, then to Europe, Canada, and the United States data centres. You may continue to use your Planning Analytics application during this time. The What's New feature list for Planning Analytics Workspace SC85 can be found <a href=https://www.ibm.com/support/pages/node/6956265>here</a> Defect corrections can be found <a href=https://www.ibm.com/support/pages/node/6192099>here</a>. After login, you may view the Planning Analytics Workspace version by clicking the question mark on the black toolbar in the top-right corner, then selecting ‘About IBM Planning Analytics’. Questions and comments can be directed through the IBM Planning Analytics Community Discussion <a href=https://community.ibm.com/community/user/businessanalytics/communities/community-home?CommunityKey=8fde0600-e22b-4178-acf5-bf4eda43146b>here</a>.

Schedule

March 23, 2023 13:00 - 17:00 UTC

Components

Planning Analytics - IBM Cloud Secure Gateway

Locations

AUSTRALIA - sgmanager.au-syd.securegateway.cloud.ibm.com / sgmanager.au-syd.bluemix.net

Description

IMPACT: Australia - sgmanager.au-syd.securegateway.cloud.ibm.com / sgmanager.au-syd.bluemix.net -or- cap-au-sg-prd-*.securegateway.appdomain.cloud This email is to provide you important notice of Secure Gateway maintenance being planned by the IBM Cloud Secure Gateway team. The event impacts active Secure Gateway connections for approximately 15 minutes during the outage window(s) and requires you to perform actions described below. During this maintenance window, IBM Cloud Specialists will perform network maintenance to improve security and stability of the service. Action(s) Required: - Determine which event impacts you by visiting the Secure Gateway tab in Planning Analytics Administration. Edit active connection Data Source properties to note affected 'Cloud host' addresses. Match to the schedule above to confirm when your Secure Gateway connection will be unavailable. - Secure gateway connections will restart automatically following maintenance provided

History (Last 7 days)

Description

Dear IBM Planning Analytics customers, IBM will begin deployment of Planning Analytics Workspace SC85 overnight on March 22nd 2023, beginning with Asia-Pacific and Singapore, then to Europe, Canada, and the United States data centres. You may continue to use your Planning Analytics application during this time. The What's New feature list for Planning Analytics Workspace SC85 can be found <a href=https://www.ibm.com/support/pages/node/6956265>here</a> Defect corrections can be found <a href=https://www.ibm.com/support/pages/node/6192099>here</a>. After login, you may view the Planning Analytics Workspace version by clicking the question mark on the black toolbar in the top-right corner, then selecting ‘About IBM Planning Analytics’. Questions and comments can be directed through the IBM Planning Analytics Community Discussion <a href=https://community.ibm.com/community/user/businessanalytics/communities/community-home?CommunityKey=8fde0600-e22b-4178-acf5-bf4eda43146b>here</a>.


Components

Planning Analytics Workspace


Locations

Asia-Pacific - Sydney, Asia-Pacific - Singapore


Schedule

March 22, 2023 13:00 - March 22, 2023 15:00 UTC



March 22, 2023 15:23 UTC
[Update] Deployment of SC85 to Australia (AU1) and Singapore (SNG1) has been completed

March 22, 2023 13:09 UTC
[Update] Maintenance has started.

Incident Status

Partial Service Disruption


Components

Planning Analytics Administration - Self Service


Locations

Self-Service - Welcome Kit Download




March 21, 2023 18:50 UTC
[Resolved] The service has been fully restored

March 21, 2023 13:48 UTC
[Investigating] This email is to advise you that we are currently investigating an unplanned interruption to global Planning Analytics Self-Service which may affect Welcome Kit downloads for Planning Analytics Administration users. Our apologies for this inconvenience. We are investigating and will provide further update every 2 hours.

Description

IMPACT: Europe - sgmanager.eu-de.bluemix.net -or- cap-eu-de-prd-sg-bm-*.securegateway.appdomain.cloud This email is to provide you important notice of Secure Gateway maintenance being planned by the IBM Cloud Secure Gateway team. The event impacts active Secure Gateway connections for approximately 15 minutes during the outage window(s) and requires you to perform actions described below. During this maintenance window, IBM Cloud Specialists will perform network maintenance to improve security and stability of the service. Action(s) Required: - Determine which event impacts you by visiting the Secure Gateway tab in Planning Analytics Administration. Edit active connection Data Source properties to note affected 'Cloud host' addresses. Match to the schedule above to confirm when your Secure Gateway connection will be unavailable. - Secure gateway connections will restart automatically following maintenance provided


Components

Planning Analytics - IBM Cloud Secure Gateway


Locations

EUROPE - sgmanager.eu-de.securegateway.cloud.ibm.com / sgmanager.eu-de.bluemix.net


Schedule

March 20, 2023 17:00 - March 20, 2023 22:00 UTC



March 20, 2023 22:00 UTC
[Update] Maintenance complete.

March 20, 2023 17:00 UTC
[Update] Maintenance has started.

Description

Dear IBM Planning Analytics with Watson customer,  **If you do not use IBM Cognos Command Center you may ignore this message. ** We are writing to inform you of a planned software update to the IBM Cognos Command Center Agent.  The IBM Cognos Command Center Agent will be upgraded to the latest version 10.2.40116.36 All IBM Planning Analytics with Watson environments, including production and non production, will be upgraded simultaneously as part of the scheduled maintenance window. An updated version of the IBM Cognos Command Center Server install kit 10.2.40116.36 is now available at the following location S:\Install\Cognos Command Center.  The IBM Cognos Command Center Server 10.2.40116.36 is compatible with older versions of the IBM Cognos Command Center Agent.  IBM strongly recommends all Planning Analytics with Watson customers update their IBM Cognos Command Center Server deployments before the planned update of the IBM Cognos Command Center Agent on March 18th.  The process for installing and updating the IBM Cognos Command Center Server can be found <a href="https://www.ibm.com/docs/en/ccc/10.2.4?topic=1024-upgrading">here</a>. The IBM Cognos Command Center Agent component may also be deployed to on-premise systems.   The IBM Cognos Command Center Server install kit can be used to upgraded on-premise deployments of the IBM Cognos Command Center Agent. 


Components

Datacenter


Locations

USA - Washington, D.C., USA - San Jose, California, Canada - Montreal, Canada - Toronto, Europe - Amsterdam, Europe - Frankfurt, Asia-Pacific - Sydney, Asia-Pacific - Singapore


Schedule

March 18, 2023 09:00 - March 18, 2023 17:00 UTC



March 19, 2023 00:04 UTC
[Update] Maintenance complete.

March 19, 2023 00:03 UTC
[Update] Asia Pacific, Toronto, San Jose, Montreal, and Frankfurt Cognos Command Center upgrades are completed. Unfortunately Washington and Amsterdam deployments presented some issues and we will work on their upgrades next month during the monthly maintenance.

March 18, 2023 21:57 UTC
[Update] This notice is to advise you that the maintenance activities for your Cognos Command Center environment are still in progress and will extend beyond the targeted end time of 1:00 PM EST (5:00 PM UTC) Our apologies for this inconvenience. We will send another update within the next one to two hours if a further extension is warranted. We will also advise when we have fully completed this maintenance activity.

March 18, 2023 20:11 UTC
[Update] Asia Pacific, Toronto, and San Jose Cognos Command Center upgrades are completed. Montreal, Washington, Frankfurt and Amsterdam deployments are continuing for the next few hours. ----- This notice is to advise you that the maintenance activities for your Cognos Command Center environment are still in progress and will extend beyond the targeted end time of 1:00 PM EST (5:00 PM UTC) Our apologies for this inconvenience. We will send another update within the next one to two hours if a further extension is warranted. We will also advise when we have fully completed this maintenance activity.

March 18, 2023 18:07 UTC
[Update] This notice is to advise you that the maintenance activities for your Cognos Command Center environment are still in progress and will extend beyond the targeted end time of 1:00 PM EST (5:00 PM UTC) Our apologies for this inconvenience. We will send another update within the next one to two hours if a further extension is warranted. We will also advise when we have fully completed this maintenance activity.

March 18, 2023 16:20 UTC
[Update] This notice is to advise you that the maintenance activities for your Cognos Command Center are still in progress and will extend beyond the targeted end time of 1:00 PM EST (5:00 PM UTC) Our apologies for this inconvenience. We will send another update within the next one to two hours if a further extension is warranted. We will also advise when we have fully completed this maintenance activity.

March 18, 2023 09:00 UTC
[Update] Maintenance has started.

Description

During the scheduled maintenance window, all Planning Analytics/TM1 OLAP databases will be shut down and unavailable as we reboot the operating system. Scheduled maintenance tasks typically include software security updates, hardware upgrades, and other activities that require downtime. If a migration of your service is required, the content on your shared folder will be kept, but local files anywhere else may be lost. The shared folder hosts your TM1 data which will remain safe. We advise that you keep files you wish to preserve on the shared folder. Call to Action: To improve performance on startup and shut down of the database, we ask that all customers execute a SaveDataAll process in advance of the maintenance window. We are requesting your assistance because executing the SaveDataAll process requires application level access that is solely owned by you, the customer, and it is not provided to any of our personnel including the maintenance team for security reasons. To learn more about the process we are asking you to run, please read the following blog post on <a href="https://community.ibm.com/community/user/businessanalytics/blogs/paulo-monte/2016/12/15/planning-analytics-best-practice-savedataall">how to execute SaveDataAll manually or on a schedule</a>


Components

Datacenter, Planning Analytics Administration - Self Service, Planning Analytics - Multi-tenant SFTP Service, Planning Analytics Email Service, Planning Analytics On Demand - Database Service


Locations

Global, USA - Washington, D.C., USA - San Jose, California, Canada - Montreal, Canada - Toronto, Europe - Amsterdam, Europe - Frankfurt, Asia-Pacific - Sydney, Asia-Pacific - Singapore, Self-Service - Add/Rename/Delete TM1 Server, Self-Service - Startup Mode TM1 Server, Self-Service - Reset Modeler Password, Self-Service - Welcome Kit Download


Schedule

March 18, 2023 09:00 - March 18, 2023 17:00 UTC



March 18, 2023 20:07 UTC
[Update] Maintenance has completed for all customers. Cognos Command Center maintenance continues for some customers and will continue to be updated separately.

March 18, 2023 18:06 UTC
[Update] This notice is to advise you that the maintenance activities for your Planning Analytics environment are still in progress and will extend beyond the targeted end time of 1:00 PM EST (5:00 PM UTC) Our apologies for this inconvenience. We will send another update within the next one to two hours if a further extension is warranted. We will also advise when we have fully completed this maintenance activity.

March 18, 2023 16:19 UTC
[Update] This notice is to advise you that the maintenance activities for your Planning Analytics environment are still in progress and will extend beyond the targeted end time of 1:00 PM EST (5:00 PM UTC) Our apologies for this inconvenience. We will send another update within the next one to two hours if a further extension is warranted. We will also advise when we have fully completed this maintenance activity.

March 18, 2023 09:01 UTC
[Update] Maintenance Started
IBM Planning Analytics - IBMid OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Authentication: IBMid


Locations

Global




March 17, 2023 20:24 UTC
[Resolved] This email is to advise you that we have resolved the unplanned partial interruption to global IBMid issue services. Our apologies for this inconvenience.

March 17, 2023 19:57 UTC
[Investigating] This email is to advise you that we are currently investigating an unplanned partial interruption to global IBMid services which may affect authentication for some Planning Analytics users. Our apologies for this inconvenience. We are investigating and will provide further update every 2 hours.