IBM Planning Analytics On Cloud
Planned Maintenance In Progress

Updated a few seconds ago

Status for the shared infrastructure of Planning Analytics cloud service. Clients monitor their TM1 databases in Planning Analytics Workspace Administration. Planning Analytics on Demand is hosted in Frankfurt

Description

Dear IBM Planning Analytics Customers, We are announcing the deprecation of our Dedicated Secure Gateway services in Amsterdam and Washington by **September 30th, 2023** Over the next few months, we will be transitioning customers still using the dedicated Secure Gateway instances globally, to our IBM Cloud Public Secure Gateway service. This is required to continue to provide you secure data transfer between your local site on your cloud-based Planning Analytics service. **Duration**: The process will take approximately 2 hours to complete. **Impact**: Secure Gateway connections configured to use the Dedicated Secure Gateway service will be interrupted, and Planning Analytics Administration will be briefly unavailable when we restart the related service. Customers based out of Singapore or Sydney are unaffected. Please see 'first steps' below to identify if you are still using the Dedicated Secure Gateway service. **To initiate the process we will be engaging Subscription Administrators via IBM Support to aid us in this transition** and ensure a seamless migration to the public service. If you have active Dedicated Secure Gateway connections some action(s) will be required to enable new endpoints for your service. This is detailed in the sections below (First Steps, Before and Following the Migration: Customer actions). We will be migrating customers to the public service that best serves their region and Planning Analytics on Cloud environment location: - US-East (Washington) - US-South (Dallas/San Jose) - Europe (Frankfurt/Amsterdam) ===First Steps=== **You may identify if you are using the Dedicated Secure Gateway service and determine which region impacts you by visiting the Secure Gateway tab in Planning Analytics Administration.** Edit active connection Data Source properties to note affected 'Cloud host' addresses and match to the following list of endpoints that will be deprecated: **Affected Dedicated Secure Gateway Endpoints** North American Customers - (WDC ) sg-wdc-01.integration.ibmcloud.com (50.22.254.131) - (WDC) sg-wdc-02.integration.ibmcloud.com (50.22.254.135) - (WDC) sgmanagertm1.integration.ibmcloud.com (158.85.15.77, 198.11.253.116) European Customers - (AMS ) tm1-eu-sg-01.integration.ibmcloud.com (169.50.176.77) - (AMS) tm1-eu-sg-02.integration.ibmcloud.com (169.50.176.78) - (AMS) sgmanagertm1ams.integration.ibmcloud.com (169.51.45.77, 169.51.45.90) ===Before the Migration (Customer Action)=== 1) In preparation, customers will be required to update their local network and firewall rules according to their closest region in advance to facilitate the migration. Customers should only make changes to accommodate the region they will be moved to. If you’re not sure, our Site Reliability Engineering (SRE) team will advise you when we initiate the process via IBM Support case. a) Open Ports 443 Outbound to the following hosts for your region: US-East (Washington) - sgmanager.us-east.securegateway.cloud.ibm.com (52.116.108.23, 169.55.76.119) US-South (Dallas) - sgmanager.us-south.securegateway.cloud.ibm.com (169.53.46.119, 169.54.215.104) Europe (Frankfurt) - sgmanager.eu-de.securegateway.cloud.ibm.com (158.177.100.228, 169.50.45.166) b) Open Ports 9000 Outbound to the following hosts for your region: US-East - cap-us-east-prd-sg-bm-01.securegateway.appdomain.cloud (169.47.15.238) - cap-us-east-prd-sg-bm-02.securegateway.appdomain.cloud (169.47.15.254) - cap-us-east-prd-sg-bm-03.securegateway.appdomain.cloud (169.47.15.253) - cap-us-east-prd-sg-bm-04.securegateway.appdomain.cloud (169.47.15.249) - cap-us-east-prd-sg-bm-05.securegateway.appdomain.cloud (169.47.15.239) US-South - cap-sg-prd-1.securegateway.appdomain.cloud (169.55.54.176) - cap-sg-prd-2.securegateway.appdomain.cloud (169.55.54.188) - cap-sg-prd-3.securegateway.appdomain.cloud (169.54.229.7) - cap-sg-prd-4.securegateway.appdomain.cloud (169.54.229.5) - cap-sg-prd-5.securegateway.appdomain.cloud (169.55.54.178) Europe - cap-eu-de-prd-sg-bm-01.securegateway.appdomain.cloud (159.122.71.68) - cap-eu-de-prd-sg-bm-02.securegateway.appdomain.cloud (159.122.71.73) - cap-eu-de-prd-sg-bm-03.securegateway.appdomain.cloud (159.122.71.74) - cap-eu-de-prd-sg-bm-04.securegateway.appdomain.cloud (159.122.71.75) - cap-eu-de-prd-sg-bm-05.securegateway.appdomain.cloud (159.122.71.77) 2) Ensure none of your Secure Gateway instances are invalid or will expire prior to the agreed upon migration date. We are unable to migrate expired instances as well as instances with zero working data source connection established. For instructions on how to renew the Secure Gateway Token, please see: https://www.ibm.com/support/pages/planning-analytics-cloud-how-renew-secure-gateway-sg-security-token 3) Test existing connections to ensure they are in working order prior to the migration. **Delete data sources and gateway instances that are no longer used (clean-up).** 4) Customers who are not presently using Dedicated Secure Gateway connections, but are still configured to use the Dedicated Secure Gateway service will be <u>automatically migrated</u> during the March Maintenance window. Invalid or expired connections will not be migrated and all future connections you create will be made using our Public Secure Gateway service. ===Following the Migration (Customer Action)=== 1) After IBM performs the migration, update your Secure Gateway Client Gateway_ID and SECTOKEN fields as they appear in the Secure Gateway section of Planning Analytics Administration. Customer security tokens will be regenerated by IBM and expire 90 days from your migration date. 2) Once the Migration is complete you may remove the following IP ranges from your local firewall rules: - sg-wdc-01.integration.ibmcloud.com (50.22.254.131) - sg-wdc-02.integration.ibmcloud.com (50.22.254.135) - sgmanagertm1.integration.ibmcloud.com (158.85.15.77, 198.11.253.116) - tm1-eu-sg-01.integration.ibmcloud.com (169.50.176.77) - tm1-eu-sg-02.integration.ibmcloud.com (169.50.176.78) - sgmanagertm1ams.integration.ibmcloud.com (169.51.45.77, 169.51.45.90) 3) Test your connection. If you experience problems please log an IBM Support case for assistance.

Components

Planning Analytics - Dedicated Secure Gateway

Locations

USA - sgmanagertm1.integration.ibmcloud.com, EUROPE - sgmanagertm1ams.integration.ibmcloud.com

Schedule

March 6, 2023 00:00 - September 30, 2023 00:00 UTC



March 30, 2023 20:18 UTC
[Update] Reminder Posted

March 6, 2023 00:00 UTC
[Update] Scheduled maintenance is starting.

Datacenter

Operational

Authentication: IBMid

Operational

Planning Analytics Workspace

Operational

Planning Analytics Administration - Self Service

Operational

Planning Analytics - Multi-tenant SFTP Service

Operational

Planning Analytics Email Service

Operational

Planning Analytics - IBM Cloud Secure Gateway

Operational

Planning Analytics - Dedicated Secure Gateway

Operational

Planning Analytics On Demand - Database Service

Operational

Scheduled Maintenance

Schedule

June 14, 2023 23:00 - June 15, 2023 04:00 UTC

Components

Planning Analytics - IBM Cloud Secure Gateway

Locations

US-EAST - sgmanager.us-east.securegateway.cloud.ibm.com / sgmanager.us-east.bluemix.net

Description

IMPACT: sgmanager.us-east.securegateway.cloud.ibm.com / sgmanager.us-east.bluemix.net / cap-us-east-prd-sg-bm-*.securegateway.appdomain.cloud This email is to provide you important notice of Secure Gateway maintenance being planned by the IBM Cloud Secure Gateway team. During this maintenance window, IBM Cloud Specialists will perform security and stability updates by moving services to new hardware. The event impacts active Secure Gateway connections. Customers will experience intermittent disruptions during the maintenance window. The total disruption will be approximately 15 minutes during the outage window(s) and requires you to perform actions described below. Action(s) Required: - Determine which event impacts you by visiting the Secure Gateway tab in Planning Analytics Administration. Edit active connection Data Source properties to note affected 'Cloud host' addresses. Match to the schedule above to confirm when your Secure Gateway connection will be unavailable. - Secure gateway connections will restart automatically following maintenance provided your client is v1.8 or later. A new gateway client version (v1.8.9) will be available for clients affected by this outage to upgrade at your convenience following the event. After the event, if you require assistance to re-connect your client to the Secure Gateway service, please contact your local IT support team. - If determined you are unaffected by this outage, please do not upgrade the secure gateway client and remain on your current version. - You can upgrade the Secure Gateway client at your convenience, but you must ensure your Secure Gateway client does not fall more than 3 versions behind.

Schedule

June 17, 2023 09:00 - 17:00 UTC

Components

Datacenter, Planning Analytics Administration - Self Service, Planning Analytics - Multi-tenant SFTP Service, Planning Analytics Email Service, Planning Analytics On Demand - Database Service

Locations

Global, USA - Washington, D.C., USA - San Jose, California, Canada - Montreal, Canada - Toronto, Europe - Amsterdam, Europe - Frankfurt, Asia-Pacific - Sydney, Asia-Pacific - Singapore, Self-Service - Add/Rename/Delete TM1 Server, Self-Service - Startup Mode TM1 Server, Self-Service - Reset Modeler Password, Self-Service - Welcome Kit Download

Description

During the scheduled maintenance window, all Planning Analytics/TM1 OLAP databases will be shut down and unavailable as we reboot the operating system. Scheduled maintenance tasks typically include software security updates, hardware upgrades, and other activities that require downtime. If a migration of your service is required, the content on your shared folder will be kept, but local files anywhere else may be lost. The shared folder hosts your TM1 data which will remain safe. We advise that you keep files you wish to preserve on the shared folder. Call to Action: To improve performance on startup and shut down of the database, we ask that all customers execute a SaveDataAll process in advance of the maintenance window. We are requesting your assistance because executing the SaveDataAll process requires application level access that is solely owned by you, the customer, and it is not provided to any of our personnel including the maintenance team for security reasons. To learn more about the process we are asking you to run, please read the following blog post on <a href="https://community.ibm.com/community/user/businessanalytics/blogs/paulo-monte/2016/12/15/planning-analytics-best-practice-savedataall">how to execute SaveDataAll manually or on a schedule</a>

Schedule

June 17, 2023 10:00 - 11:00 UTC

Components

Planning Analytics Workspace

Locations

Global, USA - Washington, D.C., USA - San Jose, California, Canada - Montreal, Europe - Amsterdam, Europe - Frankfurt, Asia-Pacific - Sydney, Asia-Pacific - Singapore

Description

Dear IBM Planning Analytics customers, This email is to inform you there will be an upcoming emergency service disruption to the IBM Planning Analytics on Workspace environment. The outage is required to complete important infrastructure updates that affect all customers, concurrently with our normally scheduled Planning Analytics on Cloud maintenance. If you have requested exclusion from our normally planned Monthly Maintenance event, this event will still briefly impact your ability to login to PA. Your TM1 environments will continue to be operational during this brief outage. We expect interruptions to be intermittent up to 30 minutes during the alloted special maintenance window. You will receive an email once this special maintenance is complete.

Schedule

June 20, 2023 02:00 - 08:00 UTC

Components

Planning Analytics - IBM Cloud Secure Gateway

Locations

US-EAST - sgmanager.us-east.securegateway.cloud.ibm.com / sgmanager.us-east.bluemix.net

Description

IMPACT: sgmanager.us-east.securegateway.cloud.ibm.com / sgmanager.us-east.bluemix.net / cap-us-east-prd-sg-bm-*.securegateway.appdomain.cloud This email is to provide you important notice of Secure Gateway maintenance being planned by the IBM Cloud Secure Gateway team. During this maintenance window, IBM Cloud Specialists will perform security and stability updates by moving services to new hardware. The event impacts active Secure Gateway connections. Customers will experience intermittent disruptions during the maintenance window. The total disruption will be approximately 15 minutes during the outage window(s) and requires you to perform actions described below. Action(s) Required: - Determine which event impacts you by visiting the Secure Gateway tab in Planning Analytics Administration. Edit active connection Data Source properties to note affected 'Cloud host' addresses. Match to the schedule above to confirm when your Secure Gateway connection will be unavailable. - Secure gateway connections will restart automatically following maintenance provided your client is v1.8 or later. A new gateway client version (v1.8.9) will be available for clients affected by this outage to upgrade at your convenience following the event. After the event, if you require assistance to re-connect your client to the Secure Gateway service, please contact your local IT support team. - If determined you are unaffected by this outage, please do not upgrade the secure gateway client and remain on your current version. - You can upgrade the Secure Gateway client at your convenience, but you must ensure your Secure Gateway client does not fall more than 3 versions behind.

History

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